Questions & Answers

Q: I have a website with a cgi script. the system works with the exception of the auto responder. When the message is received from the cgi server the return address is the address of the cgi-bin. therefore the auto responder cannot work. My goal is the have the auto responder reply to the sender and alert me by forwarding the message to my cellular phone which receives text messages. Can your Form1 Builder help me accomplish this.

A: Yes, if you set Defined Name and Email fields in the Form1 Builder and your form these will be used as the From Name/Email Address in the delivered email and as the delivery address for the inbuilt or server auto responder (ie I simply replied to your form submission to send this email). You can give it a test using our test form at http:// bizpep.com/Form1Try.php and then use Form1 Builder http:// bizpep.com/form1/ to add a Form to your server (it is available free for 7 day evaluation).

Q: I want to change the font and would like the form to email to come up much tighter. At the moment it is using over a page to print out. I would be grateful for any suggestions.

A: If you are delivering your emails as plain text you can remove the default line break using the Line Break Off variable. For details see the Line Break Off section (2 II 4 d) of the Help file. If you are using send as html the email is displayed in table format using the default settings of your system. You can always adjust the text size displayed using Text Size adjust. From your browser (Internet Explorer, Firefox etc) go View, Text Size.

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Q: I am trying the trial formbuilder software and am having problems getting the simple quickform to work. I have successfully uploaded the file but keep getting the below message after clicking "submit". "Form Delivery Error Your form has not been delivered. Please use the Return to Form Button above to return to the form and resubmit." Any help would be much appreciated as I am working on a few sites at the moment and I am keen to use your software.

A: If you are running on a windows server you may need to set the SMPT Server settings. For details see the Server Settings section (2 II x) of the Help file. This is also outlined in the Trouble Shooting section (5) of the Help file. If you still have difficulty send me a copy of your form as an email attachment and I can investigate further.

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Q: I added file attachment for MS Word to my form and tested it out. I receive the file but when I open it I receive an error message "The document name or path is not valid"

A: Depending on the email client you are using you may need to save it before you can open it. So instead of Open use Save and then Open from the saved file.

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Q: One of my users had a problem installing the trial. What system changes does the program make. I run pretty tight xp desktops on active directory

A: Form1 Builder makes no changes to your computer system. It is simply a html file and never accesses your system. In fact you can run it on your server just like we do at Try Form1 Builder http:// bizpep.com/form1/ . It does require a current browser with javascript enabled. Current XP updates may block javascript giving a message in a line at the top of the window and you will need to enable blocked content for javascript to run. For registration details to be saved cookies must also be enabled.

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Q: In testing the form1 mysql, I finally found that the field types need to be text, but then how does it handle attachments. I need to store the file in a folder with the path in the db or the file into the db (blob, I guess).

A: Yes as outlined in the Help file "Form field inputs are processed as text variable types". But this does not include attachments only "the input of the form field" can be added to MYSQL not the attachment. As you suggest it is usually best for attachments to be saved in a server directory and in the database you save the path to the saved file. To do this you will need to develop additional processing script.

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