Questions & Answers

Q: If someone fails to complete a required field they are brought to a button for them to click to return to the form. The problem is that when it returns to the form all the data that had been input is lost and the user has to start all over again.... an infuriating task, while just pressing the back button would have retained previously input data. How do I make that button return them to the form without losing previously entered data?

A: You can insert some code into your form to maintain form content until it is sent. See the Maintaining Form Content section (4) in the help file for details. This has the benefit that it will work with all browsers, all the time, as opposed to some browsers some of the time. Alternatively if you wish to use the browser back button method then you can set up your own message pages and tell the user to click the browser back button.

Question and Answer Item 268 - Browse All Question and Answer Items

Q: It's not clear to me what value I am receiving when I pay $39.00 for form1 builder compared to the eval version. What features are enabled by registering the software?

A: When unregistered Form1 Builder software and the build Forms provide full functionality but will only run for 7 days and then expire. Any form built with unregistered software will stop delivering form submissions after 7 days of use. Only forms built using registered software remain functional.

Question and Answer Item 269 - Browse All Question and Answer Items

Q: I have been attempting to use the try out of your Form1. I am able to generate a form, install it on our server, but all I am getting is a "Your form has not been delivered." I downloaded and ran the php test and that worked fine. Any ideas?

A: If you are using a windows server you may need to set the smtp variable. Refer to the Server Settings, SMTP Server Setting section (2.II.x.a) of the help file. Also check the trouble shooting section of the Help file. If you still have problems you can email me your form as an email attachment and let me know the url of your form on your server and I will have a look for you.

Question and Answer Item 270 - Browse All Question and Answer Items

Q: I would like to purchase this product but I am having a problem in the testing phase with a message The requested URL /< was not found on this server. Once I get past this I will be able to know if it is what I can use. I ran the php test and it looks like my server is ok. Any suggestions?

A: The form file should be uploaded to your standard web directory (usually www) and to access the form the url address would be your domain name and the form file name including the file extension ie "http://www.yourdomainname.com/form.php". This should be typed into your browser or used in your hyperlinks to open the form page. Generally if the url can not be found either it is not uploaded correctly or the url link used to access it is not correct.

Question and Answer Item 271 - Browse All Question and Answer Items

Q: I ordered your software a while back and now it doesn't accept by registration information. Please advise me as to why it doesn't work anymore.

A: Registration codes only work with the software version they are designed for. So if you purchased your Form1 Builder before September 2004 you must use the matching Form1 Builder version (not the current version). You can download this superceeded version from the superceeded software page under the support menu at https://bizpep.com. It should also be noted that registration details are stored as cookies on your computer. If cookies are not enabled then the registraion details can not be stored. If you wish to leave cookies disabled then you will need to input your registration details each time you reuse Form1 Builder (before you build a form). If you still have difficulty then lease let me know exactly what does or does not happen and I will be able to assist further.

Question and Answer Item 272 - Browse All Question and Answer Items

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