Questions & Answers

Q: All of my fields import into GoldMine correctly except the email field. I have given it the field name, EMAIL, since that the is GoldMine database name for it. I followed the same process for importing email addresses as I did for the contact's name, address, city, zip, state, etc. Why would all of those fields import into GoldMine correctly, but the email address does not? It is sent to me in the email sent by FORM1, but it does not import correctly.

A: Remember that uppercase letters are not the same as lower case letters. So make sure your field name is exactly the same as the database name including case ie EMAIL is not the same as email or Email.

Question and Answer Item 280 - Browse All Question and Answer Items

Q: Help! I have downloaded version 20 Form1 Builder GoldMine. I am testing the GoldMine webimp. It gives me the following error in the subject line of the e-mail: Error GoldMine Form Submission. In the To: line of e-mail my e-mail address appears instead of GM-WEBIMPORT. I have tried it on your server and it works fine?

A: If you are running on a windows server you may need to set the smpt settings see the Server Settings section (2 III x) of the Help file. This is also covered in the Trouble Shooting section (5). Use Content Type (Help file section 2 II c)determines the email delivery format. To send GM-WEBIMPORT this should be false (not set). If you continue to have difficulty forward me a copy of the received email/s.

Question and Answer Item 281 - Browse All Question and Answer Items

Q: I have uploaded your sample php for GoldMine. I have uploaded your sample WebImport html. My problem now is the form does not reset: it holds in memory the previous test data. (Probably because there was an error and the email wasn't sent). How do I reset everything?

A: The files work as outlined in the help file. The sample form includes code to maintain content. This is as per the Maintaining Form Content section of the Help file. This allows the form to maintain content until the form is successfully submitted (so the user does not have to re enter data if they miss a required field etc). When the form is sent the form data is cleared. If you do not require the Maintaining Content feature then build a form that does not include the Maintaining Form Content code as per the help file.

Question and Answer Item 282 - Browse All Question and Answer Items

Q: Our Goldmine system was set up by another individual using ASP. We are now using PHP. We purchased form1buildergoldmine and almost all is setup properly. The only problem we are having is the email functions. Email is the input name of the customer's email filling out the form, but form1builder is set up for Email to mean our email. When I try to set up the autoresponder, and email is used as the input for the customer, I get the autoresponse, not the customer. If I change the input of the customer email to email_address, it works fine...but I cannot change Email to anything but 'Email' is in the Goldmine database. Also, for some unknown reason, I am getting two emails with the results, can I change this?

A: You can define the email field name to anything you like by setting the predefined email field variable. See the Pre Defined variables section of the help file. This will allow you to set the email field lable as "email" and should be just what you require. On the two email issue see the GoldMine section of the help file there is a variable you can set to send only the GoldMine WebImport email (the one you want).

Question and Answer Item 283 - Browse All Question and Answer Items

Q: Issue resolving Forms required fields display and/or Forms submission page. Goldmine limits fields to 9 characters starting with the letter U. I have a lengthy form and many fields. If I conform to these limits the user will have difficulty determining the field missing a required entry. Is there any way to display Field Labels in the form corresponding to these required Fields in a required field error screen or the Form Submission Page.

A: You cannot use field labels as the script has no way of knowing which labels apply to which fields. However you could set up your own message pages instead of using the default messages. When the message page is called (ie the page for required field) the reason is also sent in the url as a get field such as ?reason=fieldname. This allows you to add some script to the message page to display any message you like based on the reason value. To do this you would need to be able to write some php script to display the required label that matches the reason field. More information is included in the messages section of the help file.

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