Questions & Answers

Q: I can not get your software to perform a simple schedule. No matter what I do, it doesn't keep the shift parameters. I want it to show me the same 3 shifts over a period of 7 days, and it instead gives me start and end times of each shift so there is not continuation of shifts. It makes it impossible for me to even try to use the software for other shift variations. the help file isn't very helpful, it doesn't give me any help on trying to make a shift differential.

A: Set the shift times you want by inputting a shift start date and time and duration (blue cells and if require yellow cells). The default setting is for continuous shifts so if you set the first shift date time and duration (blue cells) then next shift times will be automatically set to follow on. If required you can also manually set the values for the following shifts (yellow cells), you can even manually input a start date/time the same as the end date time of the preceding shift to make it continuous. I am not sure what you mean by "..I want it to show me the same 3 shifts over a period of 7 days" but if you are trying to set up 3 shifts a day for 7 days then you need 21 shifts (7*3). So if you are starting with a clean reset roster (click Reset Roster) use Add Shift to add 16 shifts (5 are initially set up), and if you want them continuous simply input the first shift date time and duration (blue cells). You can then add any staff and shift requirements.

Question and Answer Item 10739 - Browse All Question and Answer Items

Q: I purchased form 1 builder 9-21-2003. My computer went in for repairs and now I'm trying to reload Form 1 Builder trying to use the information on my email and the response I receive is "These registration details are not valid" What do I do now?

A: Registration details are only valid for the software version that was purchased, in your case version 11. You need to use your registration with the correct software version. You can download version 11 from https://bizpep.com/superseded.html .

Question and Answer Item 10738 - Browse All Question and Answer Items

Q: Hi. I just signed up for a trial here and I get the form info in my email after submit, but after the submission of the form, all there is is a "return to the form" button that when you click it gives me a page with "something seems to be missing" on it? how do I get it to go back to my website after submission.

A: The Return to Form should send you back to your site but if your server/domain has redirects etc it may fail in which case simply use the Thank You URL (set it in your account), see the Help file for details https://bizpep.com/hosthelp.php#thankyouurl .

Question and Answer Item 10737 - Browse All Question and Answer Items

Q: I am in the Party rental business which includes the rental of tents and other equipment. I am having a problem with scheduling and delivery times. Can this queuing model software assist me with deliveries, setups, collections and costing using standards that already exist in my company.

A: The Queuing Model calculates the optimum number of customer service points (staff) to minimize costs for your business. Queuing models are used in situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. Depending upon your structure this may or may not be applicable. You can download and give it a try to see if it provides any value/insight. At a minimum it might help you to consider/quantify the cost of customer waiting time (customer dissatisfaction) and staff trade off's associated with this.

Question and Answer Item 10736 - Browse All Question and Answer Items

Q: Average waiting time per customer is defined as: This is the Average time each customer waits. It is displayed as a decimal value. I entered 17 in the Average customer arrival rate field and 10 in the service rate capacity per service pt field. The calculated average waiting time per customer value is 0.02. What does this actually mean. Is this 2 seconds, 2 minutes?

A: Look in the cell next to it it says Hours, Minutes etc. It is what ever you set as the basis of the arrival rate. If the set the Arrival rate as 50 customers per Hour then the average waiting time per customer is in hours. It shows you what you selected in cell f9.

Question and Answer Item 10735 - Browse All Question and Answer Items

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