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Q: I am in the Party rental business which includes the rental of tents and other equipment. I am having a problem with scheduling and delivery times. Can this queuing model software assist me with deliveries, setups, collections and costing using standards that already exist in my company.
A: The Queuing Model calculates the optimum number of customer service points (staff) to minimize costs for your business. Queuing models are used in situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. Depending upon your structure this may or may not be applicable. You can download and give it a try to see if it provides any value/insight. At a minimum it might help you to consider/quantify the cost of customer waiting time (customer dissatisfaction) and staff trade off's associated with this.
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