Questions & Answers

Q: Thanks for the quick responses. I had to flush my dns to see my website. I went back your webpage, input my email and database info. Then, went back to Existing Form and used browse to find my existing web form. When I hit build, I get thrown back to your MYsql form build page, and do not generate any code.

A: If you are trying to use a Local file are you running the Form1 Builder software on your computer not via the internet? Did you download and save the Form1 Builder software files to your computer and are you using these? As stated in the Local Files section of the Help file "Form1 Builder must be running on the local system (ie saved on your computer) not via the internet to use this function". If you not running Form1 Builder Software on your local system it is unable to access local files and simply reloads itself because it can not access the required file.

Question and Answer Item 565 - Browse All Question and Answer Items

Q: I selected the .com name as the domain name. Should I have use the SQL name during the registration process?

A: Use the .com ie the domain on which the form is running not the SQL domain/server.

Question and Answer Item 566 - Browse All Question and Answer Items

Q: I using your free trial of form1 builder my sql. I've set up a simple form, as well as db on my sql server. I continue to get a form delivery error. I know it next to impossible for you to determine what's wrong, but looking for any suggestions. If I get this to work, I'll buy your software. I've checked all the host,db, table names on both sides. I use Go Daddy hosting. Any ideas?

A: A form delivery error indicates that the data email could not be sent, so it is not a database issue. Check that your server supports php and the php mail function using the Test Code at https://bizpep.com/phptest.html . If you are running on a windows server you may need to set the SMPT Server settings. For details see the Server Settings section of the Help file. This is also outlined in the Trouble Shooting section of the Help file.

Question and Answer Item 564 - Browse All Question and Answer Items

Q: I used your "existing code" to create a form. I copy and pasted into my webpage (dreamweaver), and uploaded to hosting service. The site does not appear. It times out with an error message. If I upload the web page without any of your code, it displays properly. Something is written in your code when it converts my form. I bought your to do exactly this operation. Please provide some guidance. I already read your FAQ's with no results.

A: Did you use a text editor when you pasted the php code to your web page. If you pasted or opened your file with the php processing code in it using Dreamwever then you code could have been corrupted by Dreamwever. If you continue to have difficulty send me a copy of your web page code as an email attachment and let me know your page url and I will have a look for you.

Question and Answer Item 563 - Browse All Question and Answer Items

Q: How do I remove the trial. I have removed the program but it still has your toolbar at the bottom of excel.

A: The toolbar should be removed by the program when it is closed. Possibly a forced close prevented this from happening. To manually remove the toolbar from Excel go View, Toolbars, Customize. Select Toolbars and then select and highlight the required toolbar. To remove it click Delete.

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