Questions & Answers

Q: I've checked out your help files and haven't been able to find what I need. I'm getting the Error MySQL email....and I noticed the email have the information listed with no "_" in it...and my fields in my mySQL database and my form fields have "_" instead of spaces. For some reason could this mean the data is being sent to the database wrong? I have labels set up in the html, is this an issue? I've used your program before on another site and have had no issues...so I'm confused why it's not working.

A: The email you receive is modified for human display ie the _ are replace by spaces. When a form field name includes a _ the _ should also be used in the database field name. From a quick look at your form it appears ok. The MYSQL error email indicates that the data cannot be added the specified database table. Recheck MYSQL Server Name, MYSQL User Name, MYSQL User Password, MYSQL Database Name, MYSQL Table Name. These must match existing settings in the MYSQL database. Also recheck that the existing table (MYSQL Table Name) has field names that correspond to form field names and text variable types are used. Remember if your form field is First_Name it displays as First Name in your browser but the MYSQL field must be First_Name. It is also recommended that the form is run on the same server as your MYSQL database. Also make sure that any MYSQL table fields that are not skipped can accept the MYSQL Empty Value or NULL values. If you have access to the error log files for your server you may be able to identify the problem by checking the error log entries. If you still have difficulty try stripping your form and database down to a single field ie subject to eliminate/minimize potential data mismatches and determine if it is an access or data issue.

Question and Answer Item 10614 - Browse All Question and Answer Items

Q: I downloaded your trial version, to test on my server. I cannot get it to work. I keep getting this error: ... Fatal error: Call to undefined function curl_init() .... I have made sure that php will work on my server. I used the testing script you provided. Both the js file and php have been uploaded. Is this a problem with my server? Is there something I can do fix this error? Any help you could give me would be appreciated.

A: It appears your php does not support curl.The php on the server must support file_get_contents or curl to run the SiteMap software. So basically the server needs to support the php functions file_get_contents or curl. A curl error indicates it does not appear to do this correctly at the moment? Contact your server support to check/enable one of these functions.

Question and Answer Item 10613 - Browse All Question and Answer Items

Q: When I do your test at https://bizpep.com/form1/ I get both e-mails and am able to import one. When I use the form I created, I only get one e-mail. Could this be because I am only using the trial version? Should I be receiving duplicate e-mails?

A: Yes you should receive 2 emails even with the trial version. Without a WebImport email the import cannot happen. Check your settings in your form. As stated if you are not receiving a WebImport email you need to set the GoldMine Use variable see the Help file. If you still have difficulty try rebuilding a very basic form.

Question and Answer Item 10612 - Browse All Question and Answer Items

Q: I just downloaded the Eval version of Form 1 Builder for Goldmine. I am using Goldmine 6.5 Corporate Edition and have set up the form successfully and received the e-mail into Goldmine. When I try to add the e-mail as a contact, several of the fields are missing. I have read your previous responses that the form fields have to match the database fields exactly including case. I have checked this by right-clicking on the field in Goldmine and selecting Properties. The name I am referencing is under Field Data, Name in Database. Is this what I should put in the web form? If yes, is there anything else I need to enable in Goldmine, as I am unable to add the contact with all of the fields.

A: Yes Field Data, Name in Database is correct. Are you receiving an email in WebImport format ie the to includes {$GM-WEBIMPORT$} and the body something like [Instructions] SaveThis=Web Import File [Data] field names = data . You can see what a it looks like using the test GoldMine Form1 at https://bizpep.com/form1/ . If you are not receiving a WebImport email you need to set the GoldMine Use see the Help file https://bizpep.com/form1/ . If you are receiving a WebImport email it try the test GoldMine Form1 and see if and what it imports form here you should be able to identify what's what.

Question and Answer Item 10611 - Browse All Question and Answer Items

Q: I can't confirm your certificate during installation?

A: If you mean your system does not give you the option to accept then your security settings are too high and you will need to adjust them to allow you to accept. If you mean why do you receive a security notice it is that we do not pay a third party for a security certificate of questionable value. If you download from our servers nobody except us can modify the files in any way and they are completely safe.

Question and Answer Item 10610 - Browse All Question and Answer Items

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