Questions & Answers

Q: I am a scheduler in a telcom call center. We have a total of 160 staff, I would like to use your program for a week to try it. please provide me with the useful info in order to get a real feel of it.

A: You can access full details on our Shift Scheduler at https://bizpep.com/shiftscheduler.html . From here you can also download and use the software for evaluation purposes free for 7 days.

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Q: I am looking for a software scheduler that is capable of scheduling at least 12 weeks in advance. The scheduler needs to track the total hours per week and per quarter (12 weeks) to ensure that each employee gets the minimum required hours. The operation is run by 7 workers and is open 24/7. The scheduler needs to be able to differentiate between four different types of shifts eg. Night shift (12 hrs), Day shift (12 hrs) and Regular (8 hrs), and training 8 hours. If you company offers such a product please phone or email with a price quote and information on the product.

A: We do offer a Shift Scheduler that may suit. It will allow you to run a roster period of 12 weeks or set up a 1 week roster period and then roll this into following weeks to build your quarter. You can set up shifts to suit (ie your 4 different types). You can download the software and give it test in evaluation mode to see if it offers a solution to your specific needs. Full details are available at https://bizpep.com/shiftscheduler.html .

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Q: Hi, we're thinking of buying your shift scheduler. We have 6 ops, 1 per shift over the weekend (7-7), 6 week cycle. Is there anyway to tell your SW not to give 4 ops 1 weekend shift each, we'd rather 2 ops did 2 each.

A: The scheduler applies a random shift allocation to meet the roster requirements and constraints. To force specific staff to work certain shifts you can manually set them by entering a Y in the required staff shift matrix cell before you build roster. This would allow you to force 2 staff to do 2 shifts each on the weekend (ie input a Y for each staff/shift). Manual input Y is only valid for 1 build roster and must be input before you click the build roster button.

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Q: Is there a way that I can change the labels from Monday-Day,Monday-Late...... to the actual names of the shift? This makes scheduling much easier for us.

A: The Format Print sheet is not protected and once you have used the Format Print function you can then select and edit any cell on the sheet ie change Mon-Day to what ever you like. On the input sheet the label is preset and locked related to the shift time (it could be changed with some programming work).

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Q: Do you have a version or a reverse view of shift scheduler that looks like the attached, i.e. it has the positions and then allocates staff to those positions.

A: No we do not have a reverse view but you can link from cells in the Shift Scheduler to a new workbook and arrange the data/display any way you like. That may provide what you require.

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