Questions & Answers

Q: Why do I get a Compilation Error?

A: The Production Mix Model uses the Solver Add-in included with Microsoft Excel. Two versions of the Production Mix Model are provided when you download, Excel 2000 and Excel 2002. Make sure you use the version that matches your Excel. A compilation error message is generated on opening this model if the Solver Add-in cannot be located. This can be due to not using the correct Production Mix Model version or Solver not being installed on your computer. To check Solver from Excel go tools, if Solver is not included in the drop down menu, select Add-ins and check Solver Add-in. Close Excel and then reopen the Production Mix Model. For more detail follow the Excel help instructions to install and load the Solver Add-in.

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Q: How do I Register Software?

A: Software is generally provided in evaluation form for 7 day trial. If the software meets your requirements payment is required. Payment allows you to maintain software beyond 7 days. We provide secure online payment processing at Purchase Online ( https://bizpep.com/Purchase.html ).

Payment methods include credit card, check, or PayPal and can be processed online, by phone or by fax. If you would like to pay by an alternative method or experience any difficulty please Contact Us ( https://bizpep.com/ContactUs.html ).

When you Purchase Online you will be emailed registration details from Bizpep. Once you have received them Click the Registration Button on the Terms and Conditions or Thank You sheet of your software and input the details requested. These sheets are part of the Excel program and are accessed from the tabs at the bottom of the window when you open the software in Excel. Registration details apply to current software versions. If required you can download software from the link provided.

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Q: How do I order without putting my Credit Card details on the Internet?

A: You can make a purchase by providing your base details via the internet and then selecting the payment method i.e. by phone, fax, check, etc.

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Q: What do I do if may Registration Code Input Fails?

A: Ensure that you put the name (if requested), email address, and registration code in exactly as confirmed in the Bizpep software purchase advice email and requested by the prompts. Do not include any leading or following characters i.e. spaces, tabs etc. You may wish to copy and paste from your email. From experience not inputting the code exactly as provided is the major cause of registration problems. It may also be worth downloading the software again to eliminate the possibility that your original download has been corrupted in some way. Registration details apply to current software versions. You can download using the links in your Bizpep software purchase advice email and register using the provided details. If you continue to experience registration difficulty Contact Us ( https://bizpep.com/ContactUs.html ). with your purchase order number and we will provide you with pre-registered software.

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Q: What if my Registration Code is Not Received?

A: Registration Codes for standard software orders are automatically generated and emailed. Delivery of registration details is in the transaction confirmation email. If your code is not received check the following:

* Did your transaction succeed? If so you should have received a confirmation email, included in this are your registration details. If the transaction failed you will be notified by the transaction processor. No Registration Code can be sent until the transaction has been confirmed.

* All transactions are manually reviewed. If your Registration Code has not been automatically generated and sent it will be identified on manual review and once completed you will receive Registration details. If required you can Contact Us ( https://bizpep.com/ContactUs.html ), please include your purchase order number.

* Are your emails being delivered/filtered? Some email servers (AOL in particular) tend to block the delivery of emails from other servers when they experience heavy usage. Others filter the emails they deliver. If you have received no response to your enquiry/purchase it is likely we have responded but our response has not been delivered by your server. Due to the increasing unreliability of email we also publish general responses in our Question and Answers ( https://bizpep.com/qac.php ). If possible you can also Contact Us ( https://bizpep.com/ContactUs.html ) with an alternative email address.

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