Questions & Answers

Q: I am having problems with the form. Have configured it in different ways and still get an error upon submission. Any help that you can give me would be appreciate it. I'd like to purchase this software, but would like to get this to work first.

A: Have you used the Test Code at https://bizpep.com/phptest.html and did you receive an email? If not you may need to set the smtp values, as outlined in the Help file. If you received an email did you build and try a Quick Form (and if required set the smtp value)? If this did not work you you can send me your Quick Form as an email attachment and let me know the url of your Quick Form and I will have a look. If the Quick Form worked but you have difficulty with another form it is likely that your form is not valid, refer Trouble Shooting section of the Help file. Also please make sure that you have reviewed and checked all the items outlined in the Trouble Shooting section of the Help file.

Question and Answer Item 219 - Browse All Question and Answer Items

Q: First I purchased Form 1 Builder software, then I find out I have to purchase and upgrade for my second domain. So I did. When I furnish the information for the second domain it tells me I can not add the domain this way and refers me to the help site?

A: Licensing requirements are outlined on the Purchase page, the Help file and the Software License page (linked from the Purchase page). When you upgraded to 2 domains new registration details where sent by email. On your Form1 Builder click Registration in the main menu at the top of your software. It will display the current registration. If you have previously input Registration Details and now have your Upgrade Registration Details click the 'Enter Upgrade Registration Details' link and input your new Registration Details or if this is a new Registration click the 'When you have your Registration Details Click here' button. Once you have completed the registration it will be displayed. You will then need to rebuild forms with the newly registered software so they can run on both domains. Changes to Form1 Builder registration are only applicable to forms that are built after the registration is made. ie it does not change (register existing forms) they must be rebuilt with registered software.

Question and Answer Item 220 - Browse All Question and Answer Items

Q: Do you offer the save it and resume feature? Where someone can finish a questionnaire form half way, exit, and come back to finish at a later time.

A: You can maintain form content but only during the same session so the input cannot be saved for use at a latter date. Do to this you would require the use of cookies or a database and some identification system.

Question and Answer Item 221 - Browse All Question and Answer Items

Q: Is the registered email address related to the delivery email on the form?

A: No, you set the delivery email address in the Form1 Builder as the Form Delivery Email Address. The registration email is not used in the form, it is simply a part of the registration record.

Question and Answer Item 222 - Browse All Question and Answer Items

Q: I downloaded form builder and purchased it..After doing the quick form to simply test it, i put the entire page of code to my server...when i use our work email as the deliver to, it does not reach it, however when i change it to my personal one and send it, it works......Also on the email form it still says that it's in evaluation mode...I just purchased it...Thanks and sorry for the lengthy message...

A: Regarding the email issue there are two possibilities. If you are running the form on a windows server it may only allow emails to be sent to email addresses that are valid on the host server, ie it sends to your server email but not your work email. The second maybe that the work email is being blocked or filtered. If you continue to have difficulty send me a copy of your form as an email attachment and the url of your form and I will have a look for you. On the registration issue for the built form to be registered it must be built with a Registered Version of Form1 Builder. You must input Form1 Builder registration details before you build the form. You can check the registration status from the Registration link in the top menu.

Question and Answer Item 223 - Browse All Question and Answer Items

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