Questions & Answers

Q: What if my Registration Code is Not Received?

A: Registration Codes for standard software orders are automatically generated and emailed. Delivery of registration details is in the transaction confirmation email. If your code is not received check the following:

* Did your transaction succeed? If so you should have received a confirmation email, included in this are your registration details. If the transaction failed you will be notified by the transaction processor. No Registration Code can be sent until the transaction has been confirmed.

* All transactions are manually reviewed. If your Registration Code has not been automatically generated and sent it will be identified on manual review and once completed you will receive Registration details. If required you can Contact Us ( https://bizpep.com/ContactUs.html ), please include your purchase order number.

* Are your emails being delivered/filtered? Some email servers (AOL in particular) tend to block the delivery of emails from other servers when they experience heavy usage. Others filter the emails they deliver. If you have received no response to your enquiry/purchase it is likely we have responded but our response has not been delivered by your server. Due to the increasing unreliability of email we also publish general responses in our Question and Answers ( https://bizpep.com/qac.php ). If possible you can also Contact Us ( https://bizpep.com/ContactUs.html ) with an alternative email address.

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Q: What if I receive No Response or Answer?

A: To enhance the communication process we publish responses to enquires and Update information on our software and services in our Question and Answers ( https://bizpep.com/qac.php ). Due to the escalating challenges and reliability issues facing standard email delivery please submit all communication via our Contact Us form ( https://bizpep.com/ContactUs.html ). This communication receives priority handling. Responses will be sent to the email address provided on form submission and for general items we will also publish responses in our Question and Answers ( https://bizpep.com/qac.php ).

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Q: How is software delivered?

A: Standard software delivery is in digital format by program download. After making a purchase and receiving your Registration Details input these into your evaluation software or download the program from the link provided with your Registration Details.

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Q: What are the requirements to use software?

A: To use our Excel based software you require Microsoft Excel installed on your computer. Software is written with Excel 2000/2002 but most software features should run on Excel versions from 97 on. If you access the software as a compressed (zip) file it will require unzipping for use. Trial Zip software is available free from Winzip ( http://www.winzip.com ).

Generally Excel on Macs does not support all macro functions so some functionality may be missing. Depending on the software title this may or may not be an issue. All software is available free for evaluation so the best option if in doubt is to is download it and give it a test.

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Q: Cells are protected, how do I unprotect them?

A: Input cells (blue) are not protected and these are the only cells you need access to. In some software titles all other cells and Visual Basic code are protected to ensure integrity and protect source code. You do not need to unprotect any cells. The software is fully functional and the protection is in place to ensure the software code is not corrupted.

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