Questions & Answers

Q: I have checked with my ISP and they do not have a limit on file upload size.... what next???

A: The issue will be with your isp or a browser time out. Either the upload_max_filesize set in your isp php configuration or a time out limit set for processing ie php stops running before the file is fully uploaded. The Form1 processing will run as long as it is allowed to by the server.

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Q: I am having a problem sending a large (31mb) zip file to a test address. When I go to the web form, fill it out, then attach the 30 mbzip file, it takes about 6 minutes, then says it was sent. However, when I go to the address it was sent to, I get no attachment and only the form information. Is there some limit as to the size of file you can send? I have configured the form to handle files no bigger than 50 mb.

A: There are 2 limits the limit set in the script, which you have correctly set as 50mb for you case and the limit set by your server.This is the upload_max_filesize when you view your server settings. Use the View Server php Configuration function to see the upload_max_filesize. See the Maximum Size of File Attachment section in the Help file for more detail. The upload_max_filesize is usually set by your server host at a couple of MB.

Question and Answer Item 288 - Browse All Question and Answer Items

Q: I am trying to create a customer file upload form with name, address, email address, and a browse button, to let them upload files. Can this be done?

A: Yes, see the Help file File Attachment section. Use the input field type "file" in your form (for the browse field/button) and set the variables as required. If you are not sure on the form field coding you can use the Designer Form function to display the form field code.

Question and Answer Item 289 - Browse All Question and Answer Items

Q: I downloaded the software can I try it before purchasing it. For some reason it doesn't let me?

A: Yes you can try it for 7 days. Make sure you have javascript enabled and a current browser. After 7 days functions will be disabled.

Question and Answer Item 290 - Browse All Question and Answer Items

Q: I have added my form inside our Miva Merchant Store, the form works fine, however only the default Thank You message works. What we are wanting is a redirect to the shopping basket URL. That url works great when entered in IE6 or Mozilla but when added to the Form or the Form Process Thanks You the same error appears in Mirva saying it is getting an unknown screen request... We are thinking the URL is being corrupted somehow in translation.

A: Be aware that the processing code adds a reason query where reason = the url of the page that the form was submitted from (see the Thank You section of the help file). So you are ending up with a query on a query ie 2 ? because the Mirva url you use already has a query parameter. The Thank You url should have no query appended to it ie no ?. Try setting the Thank You page as a html page and then using a redirect from this page to your shopping basket.

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