Questions & Answers

Q: I've had a quick go with the 'quick build' and have just one question you might be able to help with. I have a comments form and use SSI for adverts, bottom menu and Page Last Updated, the SSI snippets don't work, I'm not too well up on coding so I probably need to add them a different way, have you any idea how I might get them to work with the .php pages?

A: This is probably because the your server is not set up to run SSI in a php page. However you may be able to rename your .php form files with a .html extension and php may still run, this also depends upon your server setup. You could give it a quick try and see what happens. If it does not run you could ask your host about running SSI in php pages? Alternatively you could use the php include function instead of SSI, details are here http://php.net/manual/en/function.include.php . Basically you would have something in your page code like <? php include 'file.html'; ?> . Using this your included file should be either html or a php code. One more alternative would be to use your current form page and use the Form Action method (see the Help file) to process the form. This way you have a separate form and processing code and all you need to do is point your current form to the processing code file.

Question and Answer Item 10316 - Browse All Question and Answer Items

Q: I just installed your software and loaded a form to my site. It works great. But...several years ago our site had a different domain name, we are aliasing that name on the new site so we don't lose customers with old bookmarks. That aliased domain breaks the form. I can certainly buy a 2nd license, but how would I get that to work with an aliased domain???

A: If you upgrade to an additional license your will receive registration details that allow you to add a second domain to the registered domains. Then when you rebuild the processing code/ form it will accept form submissions from both domains. As an alternative you could set the form link as a absolute link to the current domain (ie so that the form page is always on the main domain). This would allow processing as the form would always be on your current domain. Thanks for the feedback.

Question and Answer Item 10315 - Browse All Question and Answer Items

Q: I donate my time and web site to the local animal rescue charity in Manchester, England. I am medically retired and am trying to help in any way I can. We have been plagued lately with the forms on our site being abused, would you consider donating a copy of your software to the charity, I would of course add a link to your site under the forms on our site.

A: Done, I will send you registration details in a couple of minutes.

Question and Answer Item 10314 - Browse All Question and Answer Items

Q: Thanks for the prompt reply, and I appreciate the info. I've read through the help section the Password Protection Software,and have many questions. However, I did the php test and it came up as not working on my server. My domain host is EarthLink, and the site I am referring to is on a Unix platform; I assume that if php is not on that, it probably isn't on their Windows platform servers either. Sounds like I won't be able to use the software, correct?

A: Correct, if you do not have php support on your server Password Page Protection will not run (as it uses php). You could ask EarthLink if they provide php on their windows server.

Question and Answer Item 10313 - Browse All Question and Answer Items

Q: Looks like that one worked fine. Google keeps telling me that the sitemap is in the wrong location: Error message:The Sitemap must be located at .... I do not have access to that directory (it is not even a directory).

A: A couple of points the url you use as the first Start URL and appears as the first url in your site map should be the base (home page) of your site This is normally the domain ie ..http://www.mydomain.com/. The sitemap should be uploaded to the same base domain ie so the sitemap is at ..http://www.mydomain.com/sitemap.xml. Also keep in mind that http://www.mydomain/.com/ is different to http://mydomain/.com/ so you need to be consistent, either always use the www or never use it. If your site is CMS package/pre-built and you do not have access control over it you may need to contact your host/provider to request information on how to use Google sitemaps on their system. They should be able to help as this is now a standard feature required by most sites. You can also find more information using the Google Help at http://www.google.com/support/webmasters .

Question and Answer Item 10312 - Browse All Question and Answer Items

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