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Questions & Answers

Q: I already have the program, but have a question about when selecting DAY as the basis for the calculation. Is the calculation based on an 8 hour or 24 hour day?

A: It is a 24 hour day. However as all results are expressed as a function of the Time Period selected it does not really matter. If you wanted to use Days and only worked 8 hours a day and input data for 8 hours, the results are expressed in relation to what a day is to you, in this case 8 hours. Results are given the unit of Day so an Average Time Spent by Customer of .5 Days is for you 4 hours (.5 * * hours). Therefore your output is directly related to the unit defined as input (although where possible it is probably best to use the simplest unit to minimize complexity).

Question and Answer Item 76 - Browse All Question and Answer Items

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