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Q: Hi, we have a form1 script on our website which I believe our web design company generated from you guys, we have recently moved our servers and noticed that the variables of the form ie $name, $enquiry are now empty, but the rest of the email is coming through as normal. I'm struggling to get hold of our web designers who bought the script on our behalf and wondered if you might be able to point me to any docs/support that may help me get our script up and running again. Thanks for your help.
A: Depending on how long ago the script was purchased it should be similar (the same?) as that provided by our Form1 Builder software, https://bizpep.com/form1/ . If there were no changes at all to the script or the form then it should run exactly the same. If the form fields were changed then the variables set in the script may need to be changed. You can see the script if you open the file in a text editor. The Help file https://bizpep.com/form1/ sections 2.2.1. Content and 2.2.2. Required Fields should be checked (depending on the age of the script your variables may be slightly different). If it is a very old script pre Aug 2004 then it would be best to upgrade to a script built by the current Form1 Builder Software.
Question and Answer Item 11006 - Browse All Question and Answer Items