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Q: I recently purchased the Queuing excel model and I have a question about additional functionality. The queuing input tab has a row that shows the "Probability of having No customers in que". I want to know if I can use this tool to determine the probability of having customers (a specific number of customers - eg, 1, 2, 3, etc...) in que. Please let me know if and how I can use this tool to determine those probabilities.

A: The model does not calculate the probability of a specific number of customers in a que but form the Probability of No Customers you can calculate the Probability of having X Customers using the formula Probability of X customers = (1 - Probability of No Customers) to the power X * Probability of No Customers In Excel the formula is Probability of X customers = POWER( 1 - Probability of No Customers, X) * Probability of No Customers Hope that helps.

Question and Answer Item 10926 - Browse All Question and Answer Items

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