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Q: Average waiting time per customer is defined as: This is the Average time each customer waits. It is displayed as a decimal value. I entered 17 in the Average customer arrival rate field and 10 in the service rate capacity per service pt field. The calculated average waiting time per customer value is 0.02. What does this actually mean. Is this 2 seconds, 2 minutes?

A: Look in the cell next to it it says Hours, Minutes etc. It is what ever you set as the basis of the arrival rate. If the set the Arrival rate as 50 customers per Hour then the average waiting time per customer is in hours. It shows you what you selected in cell f9.

Question and Answer Item 10735 - Browse All Question and Answer Items

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