Questions & Answers

Q: Yes, I have set up everything and had a brief look at some of the functions to get familiar with the software. I like that it is straightforward, and so far it makes sense, I should be ok with the general use of the software. I do have a question regarding the local data being stored on the browser. Where exactly is that data stored? The reason I ask is that I often run a utility app that cleans up junk files and browser cache, and that app has the ability to skip deletion of certain files too. As such, I would like to try and configure the utility to skip deletion of any browser data that relates to your software. I have already tested the backup function (...but still want to test the restore function..) and that definitely will be my main safeguard for my accounting data. Thank you and kind regards.

A: Thanks for your feedback, it is appreciated. All data is saved locally via your browser on your computer. It is saved using the browsers Local Storage which is similar to cookie storage but with more capacity. Local storage should not be deleted by a browser cleaner but it would be worth checking ie back up your data, run your app and then check your data. Local Storage saved data can only be accessed from the same computer and browser from which it was saved. This means to automatically use saved data you need to use the same computer and browser that it was saved from. If your computer/browser data storage is cleared the data will be cleared.

Question and Answer Item 2058545 - Browse All Question and Answer Items

Q: How can I update my bas-i.c account?

A: Simply use the link in your last Account Code email to open bas-i.c ( https://bas-i.com.au ). You can also have your Account Code resent from https://bas-i.com.au/resend.html . When you use the Account Code link bas-i.c will use the email account details provided. However as all data is saved locally on the system / browser used data can only be accessed from the system / browser it was saved on.

Question and Answer Item 2058541 - Browse All Question and Answer Items

Q: Is https use for bas-i.c accounting required?

A: https secure protocol is now default for bas-i.c accounting. Please use https://bas-i.com.au for all accounts.

Question and Answer Item 2058540 - Browse All Question and Answer Items

Q: Can the licensed email address be changed?

A: The email address used for license and distribution is the email used in the paypal account that makes the paypal payment. This is how payer and license are verified. The licensed email always reflects the paypal payment email. For a different email to be used the paypal payment must come from the required email address.

Question and Answer Item 2058538 - Browse All Question and Answer Items

Q: Can you please cancel our subscription.

A: It is usually best if the client cancels themselves, this ensures the correct subscription is cancelled and allows the client to take full control of their subscription. You can cancel your subscription directly from your PayPal account used when you subscribed. Simply log into your PayPal account using your PayPal account details (ie PayPal account user/password) and cancel from there. If you cancel your subscription prior to the completion of the subscription period no further payments will be processed. All the best.

Question and Answer Item 2058535 - Browse All Question and Answer Items

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