Questions & Answers

Q: I'm working on my first form with an autoresponse and the form fails whenever I put it the autoresponse text and works when I take it out. What might be causing this?

A: Make sure you do not have any special characters in the autoresponse. Only use alpha numeric characters. It is possible you have used " or ' and they are breaking the code.

Question and Answer Item 10511 - Browse All Question and Answer Items

Q: I noticed two unformatted pages returned after I submit a form. The first is a review of information for the user. The second is a Thank You HTML. I saw a reference where I can input the URL for the Thank You but am not sure about the review page. In addition, I am not sure where I can input URLs and change variables on my account.

A: The review page is controlled by the Display as HTML before Submission variable see https://bizpep.com/hosthelp.php#htmldisplay for details. The Thank You URL variable sets the thank you page see https://bizpep.com/hosthelp.php#thankyouurl . Login to your account at https://bizpep.com/hostsignin.php and you can adjust these account variables (and others).

Question and Answer Item 10510 - Browse All Question and Answer Items

Q: I am demoing your product and I was wondering if you could help me determine if this is a bug or not. I'm inputting the following numbers into your input selection window. Number of service points: 2 Average customer arrival rate: 6/minute Service capacity per service point: 3/minute. The rest of the fields go crazy for this calculation, can you help?

A: With 2 service points with a capacity of 3 and arrival of 6 the ques just get longer and longer (the ###'s indicate the number is too big) . You cannot operate at the maximum capacity (ie 6) because of arrival variance. You need to increase either the number of service points or the capacity.

Question and Answer Item 10509 - Browse All Question and Answer Items

Q: Your service is a great idea. Too bad it doesn't have an automatic responder for a submission. That would close the loop.

A: It does have an autoresponder. This will send a message on form submission. See the Help file https://bizpep.com/hosthelp.php#autoresponder for details. You can also usually setup an autoresponder directly from your email account so that when it receives an email it automatically sends a reply.

Question and Answer Item 10508 - Browse All Question and Answer Items

Q: How come I can only get to a depth of 1? Or am i doing it right? Is this what you get as well? Could it be because there is a redirect META tag on the first index page?

A: SiteMap XML includes urls that are included in a href tag that are on the same domain as the first Start Url (considering the variable settings ie Include Exclude urls etc). Only urls within href tags can be crawled and they must match the Include and not the Exclude pattern set. If you have a browser meta redirect you can simply input the redirected url as a start url and it will be crawled. If there is a specific url that is on your page but not appearing in the SiteMap check the patterns and if you still have difficulty let me know the url and its href tag location on a crawled page and I can have a look for you.

Question and Answer Item 10506 - Browse All Question and Answer Items

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