Questions & Answers

Q: How I can have more than two shifts per day. The program only shows Day and Late shifts. I want to expand to 4 shifts per day. Is this possible? And how?

A: You can have as many shifts as you like. You can add them using the command button and simply input the start time and shift length as required. Shifts should be arranged in chronological order.

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Q: I work in Vancouver, BC at one of the hospitals. We are very much interested in using a software program for our scheduling. One of our priorities though is that the software must be able to take the rotation requests from our residents and create a "best fit" schedule (As opposed to the chiefs having to manual determine who needs to go where, when, etc). Is your software able to do this?

A: Within the standard software there is no priority or request feature and a random process is applied to allocate staff to shifts which I do not think would meet your specific requirement.

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Q: I am a scheduler in a telcom call center. We have a total of 160 staff, I would like to use your program for a week to try it. please provide me with the useful info in order to get a real feel of it.

A: You can access full details on our Shift Scheduler at https://bizpep.com/shiftscheduler.html . From here you can also download and use the software for evaluation purposes free for 7 days.

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Q: I am looking for a software scheduler that is capable of scheduling at least 12 weeks in advance. The scheduler needs to track the total hours per week and per quarter (12 weeks) to ensure that each employee gets the minimum required hours. The operation is run by 7 workers and is open 24/7. The scheduler needs to be able to differentiate between four different types of shifts eg. Night shift (12 hrs), Day shift (12 hrs) and Regular (8 hrs), and training 8 hours. If you company offers such a product please phone or email with a price quote and information on the product.

A: We do offer a Shift Scheduler that may suit. It will allow you to run a roster period of 12 weeks or set up a 1 week roster period and then roll this into following weeks to build your quarter. You can set up shifts to suit (ie your 4 different types). You can download the software and give it test in evaluation mode to see if it offers a solution to your specific needs. Full details are available at https://bizpep.com/shiftscheduler.html .

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Q: Hi, we're thinking of buying your shift scheduler. We have 6 ops, 1 per shift over the weekend (7-7), 6 week cycle. Is there anyway to tell your SW not to give 4 ops 1 weekend shift each, we'd rather 2 ops did 2 each.

A: The scheduler applies a random shift allocation to meet the roster requirements and constraints. To force specific staff to work certain shifts you can manually set them by entering a Y in the required staff shift matrix cell before you build roster. This would allow you to force 2 staff to do 2 shifts each on the weekend (ie input a Y for each staff/shift). Manual input Y is only valid for 1 build roster and must be input before you click the build roster button.

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